A pleasant surprise !

I was pleasantly surprised by the efficiency of a department in Wisma Putra in Putrajaya recently, when I went with my second daughter to get a letter of good conduct, since she will be going to University of Queensland for her last 2 years of her MD degree, having almost finished her basic medical course  in IMU.

I did not know the procedure, and we reached there at about 10 am in the morning. The department was on the ground floor of Wisma Putra, and I was a bit worried since by the time we reached there, the room was quite full and there were at least about 40 people there.

We went to the enquiry counter, and it was here that i had a plesant surprise. The counter was manned by 2 young Malay ladies, both speaking very good English.

It was , however, the professionalism that stood out. The one who attened to us told us that we needed to have a form filled up, and that we must get a Statutory declaration made by my daughter to confirm that she is of good conduct. Sensing our disappointment that we did nothave all these prepared, she gave us a set of forms, and drew a map to direct us to go over to the Palace of Justice to have the SD made. The instruction was clear, and precise, and we have no problem geeting to the Palace of Justice and by 11 am we were back at Wisma Putra, and submitted our forms.

I was thinking that we might need to come back another day to get the certificate, based on my past experience with government departments. However, just before 12, my daughter’s name was called, and she was given the required certificate. All within 2 hours. All those before us had their certificates before us too.

That is what service and efficiency is about. This is a pleasant surprise precisely because in the past, we have not been given this type of service which we are entitled to, as tax payers and true bosses of the country. (read this article: ToYB, from your Boss)

ANother department which has improved on its efficiency is the passport section of the immigration department. I have written a post  on that in 2007 , after I got my passport within 3 hours of reaching the immigration department.

I just hope that other departments and local authorities can be streamlined to give the consumers and tax payers this sort of service.. Go the extra mile and service people with a smile.


Another surprise, or maybe I should say this is not a surprise, is that PAS is heading for a split. Many of us who wish for a 2 party system have been secretly worried that PAS might split, as far back last year after 308. This time it seems the chances of a rift and a split has gone much higher, with both the president and the deputy president advocating a unity government.

Malaysiakini quoted Nik Aziz as saying this:

The issue of forming a unity government is not something which came from PAS as a whole. It was a personal idea of someone.

nik aziz angry 170609“This matter was never discussed in PAS or within Pakatan Rakyat,” he said.

“If it is true that Nasharuddin supports the formation of a unity government, it is best that he joins Umno by quitting his PAS post (as deputy president) and as an MP for Bachok,” he was quoted as saying by Bernama.

“Don’t cause problems in the party,” added the Kelantan menteri besar. He spoke to reporters after chairing state exco meeting in Kota Bahru

My view on this is clearcut and for those who have not known, please read this article of mine which was carried by both Malaysian Insider and the BAr Council website : Unity government or a 2 party system.



16 Comments (+add yours?)

  1. Richard Loh
    Jun 17, 2009 @ 17:40:11

    Wow Dr. Hsu, today killing two birds with one stone….lol…

    I went to the EPF office this morning to redeem my fund after attaining 55. Manners and services are all along very good but it is the way the top management keep changing the procedures.

    Five years ago, I claim a portion of the fund at the age of 50, and I can remember that a simple form was used and a set of my thumbprint were taken and within 3 days after my 50 birthday I was called to collect my cheque. Because I do not have an account with any of their listed banks l requested for a cash cheque, the type that I, the holder, can only withdraw without banking in. I took the cheque and make immediate withdrawal without any problem.

    This time, they took 8 sets of my fingerprint and the cheque has to be bank in direct to any of the bank in their list and will only take 3 days. If I do not have a bank account they will issue a cheque which will take 3 weeks to process. I ask for a cash cheque like previously and told them I do not want to cash out the whole sum but immediately transfer the money into my daughter\’s account which they say cannot be done.

    First, why do they need 8 sets of my thumbprint when the new IC is already thumb printed in the computer and one more thing, they also scan 3 times my thumbprint to verify on their computer.

    I do not think the reason for the uncalled process is for security when our IC is already ID and also in their computer database.

    We are supposed to be in the IT era but we are still using the stone age method for processing. I am always surprise when you go to most departments for any kind of processing, they still require you to make photo copy or copies before they can start to entertain you. Believe it or not…

    Regarding PAS, they must sort out their problems quickly but I can sense that the deputy president is not giving way. He is adamant that his idea of unity talk is good but will not take any other opinion or advise. The split is there, we just want to see when they go their separate ways. The loser is surely PAS and PR with umno laughing all the way to see the disintegration of PR.


  2. Atila
    Jun 17, 2009 @ 17:54:17

    Dr Hsu

    What ever said of PAS, Kelantan is still theirs from the day i was schooling until now i m past 40s.



  3. meng
    Jun 17, 2009 @ 18:51:31

    I believe EPF has had many cheating cases on withdrawal of funds. Though with IT in place, somehow or rather withdrawal were made and those innocent retirees were shocked that their funds were withdrawn. How could this happen ??

    Fake thumb print, inside job…illegal data change..many more …not new in the IT world.

    Dr Hsu, this was my comments in your posting on 2 party system

    Just thinking aloud. Given the scenerio Intellectual vs Ulama in PAS… will it lead to a possible breakaway by PAS intellectual forming a party of their own ????


  4. cilipadi
    Jun 17, 2009 @ 19:13:33


    MM must be very proud of Malaysians when he reads comments in The MI. This MM must be very pleased when Malaysian DPM said,

    “They should not keep changing goalposts,”

    when asked to give comment on Nik Aziz outburst. A pleasant surprise?

    Another MM must be very sore with Singaporean Malays as well.

    Manek Urai by-election is coming, many more ‘pleasant surprises’ engineered by Umno….but, these are not surprises to outsider like me.

    MM makan cili, MM rasa ‘surprise’?


  5. Kenny Gan
    Jun 17, 2009 @ 23:10:46

    Dr. Hsu,

    I don’t think PAS is heading for a split. There’s only a few leaders in PAS who are are amenable to talks with Umno who is of course leading them down the garden path to split PR. There’s no way Umno are going to share power with PAS or DAP or PKR.

    I believe Hadi and Nasharuddin know this but they may have their own agenda. Both are uncomfortable to taking a backseat to PKR and Anwar.

    These two will probably pull back than pursue talks with Umno which goes nowhere. The majority of PAS leaders and grassroots doesn’t want anything to do with Umno.

    If PAS really splits, the troublesome faction may join and be swallowed by Umno while the more moderate Niz Aziz pro-PR faction stay with PR. But frankly, I don’t think we’ll be so lucky for this to happen.


  6. Disgusted
    Jun 18, 2009 @ 00:14:07


    All these are side shows, the creations of the devil.

    I am glad Dr gave credit where and when credit is due, there are certain areas in the public service which has improved but much depends on the individuals in charged though further improvements can be made with department heads following such examples rather than absent, having tea breaks or attending meetings all the time.

    On other fronts, more surprises on the way, some not good and some pleasant ones…..


  7. romerz
    Jun 18, 2009 @ 00:50:14

    A PAS in transition – some breathing space please.



  8. anon
    Jun 18, 2009 @ 10:05:17

  9. Nick
    Jun 18, 2009 @ 11:36:52

    There is a sea change in our civil service. The head of the Civil Service, Tan Sri Mohd Sidek has written many articles in the Press calling for cultural mind-set change and I believe he is succeeding. He is one of the brightest and very best that we have in this country. “Pemudah” is also getting effective results. I am dealing constantly with Customs, Immigration, etc and I can tell you it is very pleasant working with these depts. It works!! As for Richard Loh’s experience, all I can advice is look at the positive angle. If it is soooo difficult to get your lump sum money at 55 years old, isn’t that heartening to you. At least you know that crooks can’t withdraw your money illegally. EPF has tightened their procedures over the years and we should try to put ourselves in their shoes to understand them. I have withdrawn twice for my children’s education, once when I reached 50 and I can say they are fast and efficient. This is the least we should expect as our country move forwards to join the ranks of developed nations. By the way, do you know that Customs in Malaysia has an excellent training centre in Sepang (near Enstek) and they open up for neighboring countries to train them? We are not so selfish as a Nation. there are things we can share with other lesser developed nations around us.


  10. klm
    Jun 18, 2009 @ 11:50:30

    I had the reverse of the problem of Richard Loh. For a while I had problem with EPF in NOT taking out my money when I reached 55. They were encouraging me to take out the money.

    Now, EPF have option for me to keep it there – I dont know for how many more years. As least, they responded to changing demand.


  11. a gerakan member
    Jun 18, 2009 @ 11:51:42

    I think it is more likely that Gerakan & PPP split first before PAS!


  12. Meng
    Jun 18, 2009 @ 13:28:25

    Has PR the ability to create mistrust within UMNO and among its members.

    Those dissatisfied umno members joining PKR or PAS is not the answer. They should remain in UMNO and create a formidable Faction and create a situation of mistrust which eventually would cause confusion in its rural support base. On breaking up the rural support this Faction then form a new party to represent the breakaway members but secretly aligned to PR. This would atleast reduce their present percentage of rural malays support.

    Just like the malaysian Indians they have MIC, PPP,now Hindraf and those supporting PKR and PAS. ..four groups

    For the Chinese we have MCA, Gerakan, DAP and PKR also those chinese in the PAS support group… four main groups+1 ?.

    For the Malays we have umno, PKR and PAS… three groups. Need one more … Thats the way to destroy UMNO.

    Does not matter whether the new party aligns to PR or not. The aim is to break up the malays support through more groupings

    Sure some may laugh but think about it ???


  13. Atila
    Jun 18, 2009 @ 17:11:17

    There are malays who joined DAP.

    I m unsure of Gerakan with its internal rather heat up now.

    PKR is seen “cousin” to UMNO, if want to have another party, it could be “2nd cousin” to UMNO becoz the UMNO’s frog out w its culture carried everywhere.

    Let umno alone wither by itself….


  14. Chauncey Gardener
    Jun 19, 2009 @ 03:17:58

    I believe that we should all give credit when it is due and the improvement of services in some depts are definitely a boon to the rakyat as it also saves money in travelling to and fro locations.

    After all, Putrajaya is not the favoured location to travel many times in a week for just one item !!!


  15. Atila
    Jun 23, 2009 @ 03:39:25

    Condolences to UMNO, admitting b Islam but cutting and spliciing Quran for its own interest.

    UMNO admits Islam but rejects parts of Quran that hinders their culture corruption, zina, lies, slander, etc.

    Poor UMNO, you can say PAS fanatics feudalistics
    but the truth UMNO is the one making Islam wrongly
    painted to non Muslims, making Islam too exclusive to even be asked by non Muslims. Shame on UMNO.

    UMNO, wats next after Islam Hadhari?


  16. Trackback: Computer bridge » Blog Archive » Top 5 Things to do in Putrajaya

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