I was pleasantly surprised by the efficiency of a department in Wisma Putra in Putrajaya recently, when I went with my second daughter to get a letter of good conduct, since she will be going to University of Queensland for her last 2 years of her MD degree, having almost finished her basic medical course in IMU.
I did not know the procedure, and we reached there at about 10 am in the morning. The department was on the ground floor of Wisma Putra, and I was a bit worried since by the time we reached there, the room was quite full and there were at least about 40 people there.
We went to the enquiry counter, and it was here that i had a plesant surprise. The counter was manned by 2 young Malay ladies, both speaking very good English.
It was , however, the professionalism that stood out. The one who attened to us told us that we needed to have a form filled up, and that we must get a Statutory declaration made by my daughter to confirm that she is of good conduct. Sensing our disappointment that we did nothave all these prepared, she gave us a set of forms, and drew a map to direct us to go over to the Palace of Justice to have the SD made. The instruction was clear, and precise, and we have no problem geeting to the Palace of Justice and by 11 am we were back at Wisma Putra, and submitted our forms.
I was thinking that we might need to come back another day to get the certificate, based on my past experience with government departments. However, just before 12, my daughter’s name was called, and she was given the required certificate. All within 2 hours. All those before us had their certificates before us too.
That is what service and efficiency is about. This is a pleasant surprise precisely because in the past, we have not been given this type of service which we are entitled to, as tax payers and true bosses of the country. (read this article: ToYB, from your Boss)
ANother department which has improved on its efficiency is the passport section of the immigration department. I have written a post on that in 2007 , after I got my passport within 3 hours of reaching the immigration department.
I just hope that other departments and local authorities can be streamlined to give the consumers and tax payers this sort of service.. Go the extra mile and service people with a smile.
Another surprise, or maybe I should say this is not a surprise, is that PAS is heading for a split. Many of us who wish for a 2 party system have been secretly worried that PAS might split, as far back last year after 308. This time it seems the chances of a rift and a split has gone much higher, with both the president and the deputy president advocating a unity government.
Malaysiakini quoted Nik Aziz as saying this:
“The issue of forming a unity government is not something which came from PAS as a whole. It was a personal idea of someone.
“This matter was never discussed in PAS or within Pakatan Rakyat,” he said.
“If it is true that Nasharuddin supports the formation of a unity government, it is best that he joins Umno by quitting his PAS post (as deputy president) and as an MP for Bachok,” he was quoted as saying by Bernama.
“Don’t cause problems in the party,” added the Kelantan menteri besar. He spoke to reporters after chairing state exco meeting in Kota Bahru
My view on this is clearcut and for those who have not known, please read this article of mine which was carried by both Malaysian Insider and the BAr Council website : Unity government or a 2 party system.